Shipping policy
The Divine Jar Shipping Policy
Last updated November 21, 2024
Shipping Times
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Time: Once your order is processed, it will be shipped within 3-5 business days via our logistics partner. Standard shipping time is estimated to be 3-5 business days within the USA & Canada. Please note that shipping times may vary depending on your location and unforeseen circumstances.
Shipping Costs
- Shipping costs will be calculated at checkout based on your shipping address and order total.
Tracking Your Order
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order using the tracking number provided on the shipping carrier's website.
Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us immediately at thedivinejarusa@gmail.com or +1 (647) 267-1064.
- We will work with the shipping carrier to resolve the issue and either reship your order or issue a refund.
Shipping Address
- Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses.
Order Changes or Cancellations
- Once an order is placed, we cannot guarantee that we will be able to make changes or cancel it.
- If you need to make changes to your order, please contact us as soon as possible.